Customer service

Payment & VAT

Which payment methods do you offer?

We have a choice of various payment methods. All payments are made within a secure payment environment.

We offer you the following payment methods in our webshop:
- iDEAL with ABN AMRO, SNS Bank, ING, Rabobank, ASN Bank, Regio Bank, Triodos Bank, Van Lanschot Bankiers, Knab, Bunq and Moneyou
- PayPal
- Afterpay with Klarna in the Netherlands, Belgium and Germany. Not possible for orders when billing and delivery address are not the same (including PostNL PakjeGemak locations)
- Creditcard with Visa and MasterCard
- Bancontact
- Sofort banking
- Giropay

We offer you the following payment methods in our shop in Amsterdam:
- Pin payment
- Cash payment in Euro
- Credit card like Visa and MasterCard, only no American Express / AMEX

Can I pay later for my order?

We offer the possibility to pay later with the payment provider Klarna. This is possible in the Netherlands, Belgium and Germany.

Klarna applies a maximum order amount of € 1,500 for new Klarna-customers and a limit of € 2,500 for existing Klarna-customers. You will go through their checks to estimate the maximum credit amount for you. This, therefore, differs per person.

The invoice, with payment specifications, will be sent to you by Klarna. That will be done by e-mail, a few days after we have shipped your order. This invoice must be paid to Klarna within two weeks of receipt of the order.

Note: with this payment method it is important that shipping and billing address are the same. So not possible for orders with a different delivery address (including PostNL PakjeGemak locations).

Can I pay in terms?

We do not yet offer the possibility to pay in terms.

I lost my invoice. Can I get a copy?

Of course! Send us an e-mail with the order number we will arrange this for you.

Are webshop and instore prices identical?

Yes, they are. In the shop all our items have a MSRP label. But when scanning and paying at the checkout, the price will be equal to the (discounted) online price if applicable.

Can I use a shop-credit for an online order?

Do you have credit on your shop account and you want to spend it online? No problem!

The best is to contact our customer service. They will make arrangements for you to do so.

Do I pay VAT on my purchase and shipping costs?

Yes, in general you pay VAT on your purchase and the shipping costs. If you order from a NON-EU country or as a company in an EU country, the VAT will be automatically deducted when you order in our webshop. In countries outside the EU or as a company in an EU country, you do not have to pay (21%) VAT on the items and therefore not on the shipping costs.

For more info about VAT, please read more under the FAQ: 'Are all prices including VAT?'

Are all prices including VAT?

All prices are including VAT according to the Dutch rate (21%) or the VAT rate as applied in the country where you ship your order to. Because from 1 July 2021, the way VAT is calculated on online sales has changed. From this date we will charge you the VAT rate of the EU country where you are located.

If we ship your order to a country outside the EU or you order for a company in an EU country, you do not have to pay VAT on your purchase and shipping costs. VAT is automatically deducted during the ordering process. You may have to incur additional costs for, for example, import duties or taxes. These rates can be requested from your local customs authorities.

The way VAT is levied on online sales is calculated according to the EU country where you are based
The Dutch VAT rate is 21%. If you place an order and have it shipped to one of the countries below, the VAT rate and thus the final price will be changed in the check out. If your country uses a lower VAT rate, your final price will be lower, if it is higher, the final amount will be higher.

Below is an overview of the countries within the European Union with a different VAT rate compared to the Netherlands.

Austria 20%
Bulgaria 20%
Croatia 25%
Cyprus 19%
Denmark 25%
Estland 20%
Finland 24%
France 20%
Germany 19%
Greece 24%
Hungary 27%
Ireland 23%
Italy 22%
Luxembourg 17%
Malta  18%
Poland 23%
Portugal 23%
Romania 19%
Slovakia 20%
Slovenia 22%
Sweden 25%
Can I pick up a VAT-free online order in your shop?

Unfortunately this is not possible. We can only deduct the full VAT if we ship items to a country outside the EU or to a company in an EU country.

Is it possible to get a TAX refund form in your shop?

Yes, we cooperate with Global Blue.

When you are buying articles in our shop in Amsterdam (with a minimum of € 50) and you will return to your country outside the EU within 3 months, you can have a tax refund at a Global Blue office. The are located on almost every airport around Europe, so in case you are traveling through, you still can have your tax refunded at the airport where you are leaving Europe.

In the shop, VAT always has to be paid completely. It is possible to get a refund form from Global Blue, with which you can reclaim partially your paid VAT. In the shop we do not need any details from you, so you do not have to bring a passport or anything else.

The bigger the amount you spent in the shop, the higher the percentage of the refund. On average, this TAX refund is about 11% of the amount spent.

For more information about Global Blue, the commission they charge etc., check out their website.