Customer service

Yes, we do ship abroad! You can find an overview of the countries we ship to and the relevant delivery times in the table below. For information about shipping costs to one of these countries, choose the desired country of delivery in your shopping cart. The shipping costs are immediately shown.

All stated prices include VAT according to the Dutch rate (21%) or the VAT rate as applied in the country to which you have your order sent. From July 1, 2021, the way VAT is levied on online sales has changed. From this date, we will charge you the VAT rate of the EU country where you are located.

In countries outside the EU you do not have to pay (21%) VAT on the items and therefore not on the shipping costs. You may have to incur additional costs for, for example, import duties or taxes. It is best to check with your own customs authorities what these are and their associated rates.

The way VAT is levied on online sales is calculated according to the EU country where you are located.

The Dutch VAT rate is 21%. If you place an order and have it shipped to one of the countries below, the VAT rate and thus the final price will be changed in the check out. If your country has a lower VAT rate, your final price will be lower, if it is higher, the final amount will be higher.

Below is an overview of the countries within the European Union with a different VAT rate compared to the Netherlands.

When your order will be shipped is stated in the order confirmation. This email has the subject Shipment date ORDxxxxxx at Biker Outfit. We ship all our orders via PostNL.

Shipping takes place on the same or next working day. So if you have ordered on a Saturday or Sunday or public holiday and the product is in stock, your order will be shipped on Monday or next working day.

Your order will be shipped at the moment that all products are in stock.

If your order includes several items and not all of them are immediately available, you can choose an option to send available items upfront and have the others being send afterwards. Please contact our customer service.

Please note: multiple shipments will only be free of charge if the individual shipments exceeds the minimum order amount for free shipping.

The moment your order leaves our warehouse, you will receive a track & trace code from us by email.

Please find below an overview of the (indicative) international delivery times.

Yes, you can. Select the option 'Pick up at our shop in Amsterdam' and your order (if available) will be ready the next working day. You will receive a pick-up notification when your order is ready.

Biker Outfit
Netwerkweg 33
1033 MV Amsterdam


ROUTE TO OUR SHOP

As soon as the order is shipped, we will send an email with a track & trace number, with which you can track the status of your order after 00:00 via the PostNL website.

Your order will be shipped at the moment that all products are in stock. If your order includes several items and not all of them are immediately available, you can choose an option to send available items upfront and have the others being send afterwards. Please contact our customer service.

Please note: multiple shipments will only be free of charge if the individual shipments exceeds the minimum order amount for free shipping.

If you are not present at the time the order arrives, the order will be delivered to the neighbors or will be offered to you again the next day.

If you are not present at the second delivery attempt, the order will be delivered to the nearest pick-up point. PostNL will only inform you digitally and therefore no longer leave a paper note if you are not at home. Consult the track & trace, so you always know where your package is.

TIP: have the order delivered to the address where you are present during the day by entering a different delivery address, for example at work.

That is possible! In the ordering process you have the option 'Ship my order to a different address'. Enter the details of the desired delivery address and you will receive the order there. When paying with Klarna (afterpay), the billing address and the shipping address must be the same.

If you wish to pick up your order at a PakjeGemak location of PostNL, you can choose this option in the shopping cart.

Once the shipment has been delivered to the pickup point, you have a period of 7 days to collect the shipment. After this period, the order will be returned to us.

After submitting your proof of identity, the pickup point will give you the shipment.

It is also possible that another person collects your shipment at the pickup point. He or she must bring his or her own proof of identity as well as that of yours (originals required).

Unfortunately, it is not possible to select a specific time or different delivery date during the checkout on our website.

If you would like to have a different delivery date than stated as standard, please contact our customer service. We can change the delivery time as long as the order is still being processed.