Customer service

Ordering & Stock

Can I change or cancel my order?

You can change (such as ordered items or delivery address) or cancel an order as long as your order has not yet been shipped. The fastest way to change or cancel is to call our customer service. They know the status of your order.

Can I add an extra item to my order?

Did you forget to order something? And the purchase amount of this item is not above the minimum order amount of free shipping? Then you can add an item to a current order as long as your order has not yet been shipped.

To be sure, please contact our customer service in advance to request the status of your order and whether it is therefore still possible to add an item.

If it is possible to add an item to your current order, you can do this as follows.
- Go to our website and order the item
- When checking out, choose 'Pick up at our shop in Amsterdam'
- Write in the comments: 'Please add to ORDxxxxx'. And ORDxxxxx is the order number of your previous order

This way you do not have to pay shipping costs again and we add the item to the order with ORDxxxxx. If it doesn't work, you can always call or email our customer service.

How do I place an order?

Placing an order is simple:
- Go to the product of your choice
- Select your size and/or color and click on the large 'shopping cart' button
- Click on 'continue shopping' to browse the collection or click on 'proceed to checkout' to order
- Enter your details: billing address, shipping address, shipping method and payment method
- Once you have filled in all this, click on the 'buy' button and your order is final
- Making changes is still possible before you have clicked the 'buy' button
- You will receive an confirmation if the order has been placed and the invoice if the payment has been successful

How can I view my order(s) and shop purchases?

You need an account in our webshop to view your previous orders. Log in to your account and here you will find an overview of all your previous webshop orders.

Have you previously ordered as a guest and do you still want to create an account?
Then send us an email. We will then email you a reset link with which you can create a password and then log in to your account in our webshop. Here you will find all information regarding your account and order(s) such as address details, status, etc.

Have you purchased items from our shop?
You will not find shop purchases in your online account. Webshop orders will be added to your shop account. Unfortunately, it is not yet possible to view shop purchases on your webshop account.

What does the status 'cancelled' mean?

It is possible that your order has been cancelled due to a regulatory issue or because the items ordered are not available.

In the event that the ordered items are not available, a proof of refund will be sent to you after cancelling your order. Do not hesitate to contact our customer service for more information about the status of your order.

Is an item in stock?

The stock is indicated on our website for each product. By clicking on the desired size and/or color you will see the availability. Different notifications are possible.

In stock! Ordered on a business day before 16.00 hours, same day shipment
In this case, the item is immediately available in both our shop and webshop. If you want to come to the shop for this item, it is there to view and/or try it.

In stock at xxx. Ready for shipment in x to x business days
In this case, neither our shop or webshop has the item available, but it can be ordered and delivered quickly.

Postponed delivery. We expect to have this item in stock again around xxx
In this case, neither our shop, webshop or manufacturer has the item available.The selected item is expected again in the future and the ETA is mentioned in the notification.

Unfortunately out of stock
In this case, the item is not available and can no longer be ordered.

How do I choose the correct size?

Consult the size chart in the description of the item to choose the correct size. In addition, if in doubt, you can contact our customer service and we will be happy to assist you. Unfortunately, finding the right size can be difficult.

Size charts provided by manufacturers do not always guarantee a perfect fit. If you are in doubt, fitting in our shop is always prefered!

What are items from your REVIT sample collection?

REV'IT samples are articles that:
- have been a showmodel for photography, fairs, representatives etc.

Samples are indistinguishable from the regular collection. Most samples come in sizes large for men and medium for women. Is your size not listed? Unfortunately we can't order it for you.

Other info REV'IT samples:
- Only a few items of all articles are in stock
- Biker Outfit Amsterdam is the only shop in the world that carries this collection
- You can always exchange or return REV'IT samples within 30 days, unworn and/or unused and provided with the original labels

Please note: articles from the REV'IT sample collection are NOT part of the regular REV'IT factory warranty.

REV'IT samples are delivered irregularly, stock updates can be found on our website.

Do you also have vegan products in your collection?

To date, manufacturers have not yet indicated whether a product is vegan. In addition, producers are never complete in the information about the use of materials. So unfortunately we can never say with certainty that no animal products have been used in a certain article.

If this changes in the future, we will communicate this on the website by creating a filter or category.

Can I reserve an item?

Adding an item to your shopping cart does not imply a reservation. To ensure that you receive the item, you must order an item. It is therefore not possible to reserve items on our website. Even if you have ordered an item for which the payment has not been successful, it will not be reserved.

In the shop it is possible to reserve an item for you in consultation. For this, it is best to contact our customer service or visit our Amsterdam shop.

Sale and outlet

Some items are discounted in our shop and webshop outlet, while stock lasts. Unfortunately, we are unable to offer other sizes and/or colors other than the ones mentioned as available.