CHECK THE HOMEPAGE FOR CHANGED OPENING HOURS
Our regular opening hours are as follows:
So open every Sunday!
By motorbike or car we are easily accessible from the A10-ring Amsterdam, exit S118 (Tuindorp / Oostzaan).
Biker Outfit Netwerkweg 33 1033 MV Amsterdam
Plenty of free parking in front of the shop!
Coming from Zaanstad / A10-Ring North
Coming from the Coentunnel / A10-Ring West
Biker Outfit is located in the upcoming North part of Amsterdam, near the NDSM Wharf. Companies such as MTV studios, Red Bull, HEMA, interesting architecture and great restaurants and shops are just around the corner. Near the NDSM ferry from Central Station and easily accessible from the A10-ring Amsterdam.
No, it is free parking around the shop. There is plenty of space for parking your bike or car!
The ferry from Central Station to the NDSM Werf is an easy and exciting connection to Amsterdam North. It is free of charge and leaves 2 times per hour - in rush hours 4 times. Ferry’s that are crossing on the IJ are departing from De Ruyterkade, the ‘back’ of Central Station. Travel time of the ferry is ± 15 minutes.
But it is still a 15-minute walk from the ferry to the Netwerkweg.
So, an alternative is to take a Connexxion bus from Central Station, which stops in front of the shop. The total travel time in this case is probably shorter than the ferry.
From Amsterdam Central 2 Connexxion buses are going on a regularly basis to the Netwerkweg. Total travel time is ± 20 minutes. - Bus 391 (direction Zaandam - Zaanse Schans) - Bus 394 (direction Zaandam Station)
You get off at bus stop Keerkringpark. 150 meters earlier you just passed Biker Outfit on your left hand. So after getting off, you have to cross the road and walk shortly in the opposite direction.
Yes, we cooperate with Global Blue.
When you are buying articles in our shop in Amsterdam (with a minimum of € 50) and you will return to your country outside the EU within 3 months, you can have a tax refund at a Global Blue office. The are located on almost every airport around Europe, so in case you are traveling through, you still can have a your tax refunded at the airport where you are leaving Europe.
In the shop, VAT always has to be paid completely. It is possible to get a refund form from Global Blue, with which you can reclaim partially your paid VAT.
In the shop we do not need any details from you, so you do not have to bring a passport or anything else.
The bigger the amount you spent in the shop, the higher the percentage of the refund. On average, this VAT refund is about 11% of the amount spent.
For more information about Global Blue, the commission they charge etc., check out their website.
Contact us at the store by phone. We are available on the following days and hours:
Or you can also email us of course!
We have a wide range of products. We have a passion for our collection and extend our knowledge by following product trainings. This information can be found on the product pages on our website.
The product information consists of one or more product photos, a short description, a list of the most important properties, a detailed description and the technical details. When possible we prepare the information with manuals and videos.
It may happen that you can not find an answer to your question. In this case it is best to contact us. Naturally, this information will later be supplemented on the website.
When your order can be shipped is shown in the order confirmation. We ship all our orders via PostNL and shipment takes place on the same or next working day.
So if you have ordered on a Saturday or Sunday or public holiday and the product is in stock, your order will be shipped on Monday or next working day.
Your order will be shipped at the moment that all products are in stock. If you have placed an order that includes products with different delivery times, you can submit a request to customer service to send the products that are in stock.
Note: when paying by bank transfer, the order is delivered 1 to 2 business days after we have received the payment.
We ship all our orders via PostNL and shipment takes place on working days. That is Monday to Friday except public holidays. At the moment the order leaves our warehouse, you will receive a track & trace code from us by email. So you are always able to follow your order.
For the Netherlands the following applies: shipped today, delivery tomorrow. Force majeure and unexpected situations of course excluded.
Below an overview of the (indicative) delivery times in all other countries on the day that your order has been shipped.
Placing an order is very simple:
If you have chosen the 'pick up at the shop' option in the online order, you can pick up the order from our shop the next working day, in case the product is in stock. You will receive an email when the order is ready for pick up.
If you whish to collect the product the same day, you are able to reserve the product by phone or email. The product will be put aside for you in our shop without any obligation.
Visiting address shop:
Biker Outfit Netwerkweg 33 1033 MV Amsterdam
That is possible! In the ordering process you have the option 'deliver to another address'. Enter the details of the desired delivery address and you will receive the order at this address. When paying with Klarna (afterpay), the billing address and the shipping address must be the same.
If you whish to pick up your order at a PakjeGemak location of PostNL, you can choose this option in the shopping cart.
Do you want to change the delivery address after you have placed the order? Please contact customer service.
SHIPPING IN THE NETHERLANDS: over € 50 free of charge!
For orders with an order value above € 50,- shipping within the Netherlands is free of charge! For orders under € 50,- the shipping costs are € 6,95. If you pick up your order in our shop in Amsterdam, you never pay a shipping fee.
Biker Outfit also shippes to Belgium, Germany, and many other countries. For information about shipping costs to one of these countries, choose the desired country of delivery in your shopping cart. The shipping costs are immediately visible.
Shipping costs will be calculated automatically by our shop-system. Countries outside the EU are exempt from VAT, so also the (21%) VAT will be deducted from the shipping fee.
Standard shipping fee of € 8.50 - over € 100,- free of charge Belgium and Germany
Standard shipping fee of € 12.50 - over € 200,- free of charge Luxembourg and United Kingdom
Standard shipping fee of € 15.00 - over € 300,- free of charge Austria, Denmark, Italy, France and Monaco
Standard shipping fee of € 20.00 - over € 400,- free of charge Czech Republic, Finland, Hungary, Ireland, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden
Standard shipping fee of € 25.00 - over € 500,- free of charge Bulgaria, Norway, Estonia, Greece, Latvia, Lithuania, Romania and Switzerland
Standard shipping fee of € 32.50 - over € 750,- free of charge Andorra, Belarus, Bosnia and Herzegovina, Croatia, Cyprus, Georgia, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia (the former Republic of Yugoslav), Malta, Montenegro, Republic of Moldova, Russian Federation, Serbia, Serbia and Montenegro, Turkey and Ukraine
Standard shipping fee of € 42.50 - over € 1.000,- free of charge Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Brazil, Brunei Darussalam, Canada, Caribbean Netherlands, Chile, China, Colombia, Curacao, Egypt, Hong Kong, India, Indonesia, Iran, Israel, Japan, Jordan, Kazakhstan, Lebanon, Malaysia, Mexico, Netherlands Antilles, New Zealand, Paraguay, Peru, Philippines, Qatar, Republic of Korea, Saudi Arabia, Singapore, South Africa, Sri Lanka, Suriname, Taiwan, Thailand, Tunisia, United Arab Emirates, Uruguay, USA, Venezuela and Vietnam
VAT Countries outside the EU are exempt from VAT. To these countries, we dispatch the goods tax-free (minus 21% VAT). VAT on your article(s) and shipping costs will be automatically deducted during the ordering process. It could be that you have to pay other costs e.g. payment of duty, taxes or service fees at the customs of your country. What these regulations are, the best is to inform at your local authorities.
Enclosed an overview of shipping fees. Again, countries outside the EU are exempt from VAT, so also the (21%) VAT will be deducted from the shipping fee.
If we send your order to a country outside the EU, you do not have to pay VAT. You therefore pay no (21%) VAT on the items and shipping fee.
The VAT is automatically deducted in the ordering process. It could be that you have to pay other costs e.g. payment of duty, taxes or service fees at the customs of your country. What these regulations are, the best is to inform at your local authorities.
When you buy products in the store in Amsterdam (with a minimum of € 50) and you leave within 3 months to your homeland outside the EU, you can reclaim VAT at a Global Blue office. They are located at almost every airport in Europe, so even if you are in transit you can claim a VAT refund in the country where leaving the EU.
In the shop the VAT always has to be paid. It is possible to get a refund form, with which you can reclaim partially the VAT paid by you in the shop. In the shop we do not need any information from you, so you do not have to bring a passport or something else.
The higher the purchase amount in the store, the higher the percentage of the refund. On average, this VAT refund is about 11% of the purchased price.
For more information about Global Blue and, for example, the commission they charge, consult their website.
An order (such as ordered items or delivery address) can be adjusted as long as your order has not yet been packed. The fastest way to adjust something is to call our customer service. They know the status and are able to adjust your order.
You are able to cancel your order as long as your order has not been packed. The fastest way to cancel your order is to call our customer service. They know the status and are able to cancel your order.
We will carry out reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We offer the possibility to pay later with the payment providor Klarna. This is only possible in the Netherlands and Germany.
Klarna does not has a maximum order amount. You will go through their checks to estimate the maximum credit amount for you. This therefore differs per person.
When you choose this payment option, you will be charged no administration costs. The invoice, with payment specifications, will be sent to you by Klarna> That will be done by e-mail, a few days after we have shipped your order. This invoice must be paid to Klarna within two weeks of receipt of the order. Payments cannot be paid in installments.
When returning an order, the service costs for postpayments are deducted from the refundable amount.
Note: with this payment method it is important that shipping and billing address are the same and that you enter your date of birth in the shopping cart.
We do not offer the possibility to spread the cost into monthly payments yet. We expect to be able to offer this in 2020.
Yes, all prices are including VAT according to the Dutch rate (9% or 21%).
If we ship your order to a non-EU country, you don't have to pay VAT. You therefore pay no (21%) VAT on the items and shipping fee.
VAT is automatically deducted in the ordering process. It could be that you have to pay other costs e.g. payment of duty, taxes or service fees at the customs of your country. What these regulations are, the best is to inform at your local authorities.
When you buy products in the store in Amsterdam (with a minimum of € 50) and you leave within 3 months to your homeland outside the EU, you can reclaim VAT at a Global Blue office. They are located at almost every airport in Europe, so even if you are in transit you can claim a VAT refund in the country where you leave the EU.
We have a choice of various payment methods. All payments are made within a secure payment environment.
We offer you the following payment methods in our webshop:
We offer you the following payment methods in our shop in Amsterdam
Unfortunately, it is not possible to pay with a VVV gift card or other gift cards (such as Fashioncheque, Fashiongiftcard, Webshop Gift card). For now, we only accept our own Biker Outfit gift card.
When we receive your payment depends on the payment method you choose.
Of course! Send us an e-mail with the order number and / or your address details so we can look it up for you in our system. We will send you the invoice by e-mail as soon as possible.
When your order can be shipped is shown in the order confirmation. We ship all our orders via PostNL and shipment takes place on the same or next working day. That is Monday to Friday except public holidays.
Your order will be shipped at the moment that all products are in stock. If you have placed an order that includes products with different delivery times, you can submit a request to our customer service to send the products that are on stock.
If you are not present at the time the order is delivered, the order is delivered to the neighbors or the package is offered to you again the next day.
If you are not present at the second delivery attempt, the order will be delivered to the nearest pick-up point. PostNL does in this case a notification in the mailbox, so you can pick up the order yourself.
TIP: have the order delivered to the address where you are present during the day by entering a different delivery address, for example at work.
Yes, that's possible. As soon as your order is shipped, we will send an e-mail with a track & trace number, with which you can follow the status of your order after 00.00 hours via the website of PostNL.
There is one exception: products that fit through the letter box (such as gift vouchers etc.) are treated as letterbox mail. It is not possible to follow the shipping status of this order.
It is possible to select a different delivery date only when:
You can change your delivery date in the shopping cart.
When a different delivery time is stated, we can not indicate an exact delivery date, because we depend on the delivery time from our supplier. At the moment the order is sent by us, we will send an e-mail with track & trace number so that you can track the status of the order.
If you have already placed the order, we advise you to contact our customer service by telephone. We can change the delivery time as long as the order is still being processed.
Your order is shipped at the moment all products are in stock. You can submit a request to our customer service to have the products shipped which are already on stock.
Note: paying by bank transfer takes 1 to 2 business days before the payment is processed. After we have received the payment, the order will be shipped.
Yes, we do ship abroad! You can find an overview of the countries we ship to and the relevant delivery times in the table below. For information about shipping costs to one of these countries, choose the desired country of delivery in your shopping cart. The shipping costs are immediately shown.
As soon as we send the package, you will receive a Track & Trace code that allows you to track your package from start to finish.
Below is an overview of all the countries we ship to, with the corresponding shipping costs and average number of delivery days (on the day of shipment). The delivery dates below are indicative and may differ from the actual number of delivery days.
If we send your order to a country outside the EU, you do not have to pay VAT. You therefore pay no (21%) VAT on the items and shipping fee. You can read more about this topic under the heading 'ORDERING'.
EXCHANGE & RETURNS
You may return or exchange the goods within 14 days after you have received the item(s) without giving a reason.
The withdrawal period will expire after 14 days from the day on which you acquire -or a third party other than the carrier and indicated by you acquires- physical possession of the product(s).
Your return request is valid if it has been delivered to the store within 14 days or has been sent to us.
Return shipments are at the expense and risk of the buyer. This means that Biker Outfit is not liable for damage or loss of returned items.
The costs for returning your order is therefore for your own account.
No, unfortunately that is not possible. We expect the product(s):
Of course you can try items before you decide to exchange or return them to us. We recommend fitting shoes on a soft surface such as a rug or carpet. Clothes can best be fitted in a room with a neutral smell.
You are liable for products that are damaged or that have traces of use that go beyond what is necessary to determine the operation, characteristics or nature of the product. For this we reserve the right to charge costs.
A few products are excluded when it comes to returning or exchaging. That is:
We expect from the returned product that it is in its original (new) condition, has not been worn or has been used in any other way and is provided with all original labels.
The easiest and fastest way to do that is through your account. When you log into your account you can view your orders. In addition to the items that can still be returned, you will see a return button. If you click on this, you go through the return process. You will receive the address details and further instructions for returning your order as soon as possible.
I do not have an account.
It does not matter. You can still create an account. If you do this with the e-mail address you provided when placing your order, your order will immediately be visible in your account and you can still go through the return process.
Can not find your order or is there no 'Return request' or 'Warranty request' button? Then use our return form.
No problem. You can download the return form here.
After we receive your return shipment, we will refund the amount as soon as possible in the same way as the original transaction was performed. This happens in any case within 5 working days.
If you have paid via iDEAL or PayPal, you generally have your purchase price returned the next working day.
If you have paid with a credit card, it may take longer before the money is back on your account. This depends on the credit card company and your bank. It can take up to 1 week or longer for the refund to be processed. Unfortunately, we have no influence on this.
Yes, that's possible. Do you want to exchange an item or possibly pick up another replacement item? Please contact our customer service on forhand. They can arrange that the article has been put aside for you.
Of course it is also possible to return an order to our shop and get a refund. Keep in mind that when you return a product in our shop we will carry out reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. Unfortunately, we generally can not refund your order in cash.
On every product the legal warranty applies that means that a product has to do what or is what you as a customer can expect from it in all reasonableness.
In addition to this legal warranty, the manufacturer's warranty also applies. This period can last up to five years. If there is a manufacturer's warranty, you can find this on the official website of the producer.
You can't find the info? No problem, we are happy to help you. Please contact us!
That's not ok! The easiest way to solve this is through your account.
You can look up your order in your account. In addition to the product in question, you will see a button indicating that you want to claim your warranty. The rest is self-evident.
It does not matter. You can still request an account. If you do this with the e-mail address you provided when placing your order, your order will immediately be visible in your account and you can still go through the guarantee process.
Can not find your order or is there no 'Return request' or 'Warranty request' button? Then of course we also want to find a solution. Please contact us and we will respond to your warranty request as soon as possible.
You can also email us your warranty request. You can do that at [email protected]. Give a clear description of the problem and add any photos that can clarify the problem to the product. We would also like to receive a copy of your purchase receipt, if at the time the purchase of the product was not registered under your account in our database.
Yes, we do have Biker Outfit gift cards.
The gift card online can be ordered in multiples of € 5 - € 10 - € 25 - € 35 or € 50, so you can compose the total amount according to your own wishes. Please indicate in the comments whether the amount you are ordering is for 1 or more gift cards.
If you have a Biker Outfit gift card, it is not (yet) linked to our webshop.
If you want to use the gift card online, please email us with the request that you want to use the gift card online. Then we convert your gift card to a credit in the webshop.
We would like to receive the following information from, for you to use the Biker Outfit gift card in our webshop:
Mail us your gift card number and we wil check how much balance you have and until when the gift card is valid.
Unfortunately it is not possible to pay with a VVV gift card or other gift cards (such as Fashioncheque, Fashiongiftcard, Webshop Giftcard). For now we only accept our own Biker Outfit gift card.
Competition is organized by Biker Outfit BV
We regularly hold promotions on which we give discounts on selected products during a certain period. Unfortunately it is not possible to claim this discount in advance or afterwards, unless we have agreed otherwise.
Some items are on sale in our shop or webshop. In this case, as long as there is stock. Unfortunately, we are not able to offer sizes and colors other than we have instore for the SALE price. Even though if these items are still available from the importer or producer.
It is also possible that the price of an article is reduced in a short term after purchasing an article. Unfortunately, no claim can be made on this (temporary) price reduction.
It may happen that you have a complaint about Biker Outfit and / or your order. We obviously find this very annoying and we would like to solve it! Quality and service are important core values for us. We want you to be satisfied with us and to speak with enthusiasm about the range, our communication, the shipment and our service! That is why we do everything we can to handle the complaint satisfactorily.
How do we handle a complaint?
Biker Outfit BV (hereafter 'Biker Outfit') processes personal data for the correct processing of the order and the payment, the customer contact, the legal duty and possibly also within the framework of fraud prevention, when there is a legitimate interest. The contact details can be used for marketing purposes after permission. Personal data are only provided to third parties when this is necessary for the proper processing of the order.
At the customer's request we may remove personal data from our database, unless there is a legal obligation that requires the retention of this information, such as with the fiscal retention obligation.
With the placing of cookies we can, for example, remember the contents of your shopping cart. As a result, we can show you personal offers that are tailored to your interests. Cookies can not be used to identify people; a cookie is only able to identify a machine.
When you visit our website, we ask permission to place cookies. Which cookies these are and what they do, you can read in the overview below. If you do not accept cookies, you may experience problems during the ordering process. Should this be the case, we would like to ask you to contact our customer service so that we can complete your order. Functional cookies may always be placed, even without permission.
Do not want to accept cookies? In the help file of your internet browser, check how you block all cookies or how you ensure that you receive a warning before a cookie is stored.
The General Data Protection Regulation (GPRS) is a European law on data protection and privacy, which will take effect on 25 May 2018 and thus replace the current privacy directive, which is the biggest change in the law. European privacy legislation in the past twenty years.
We care about our customers, and that means that we consider you and your privacy important.
TERMS & CONDITIONS
Would you like to know more about our Terms & Conditions? Click here.