Do you want to exchange or return the product? No problem. You may return or exchange the goods within 14 days after you have received the item(s) without giving a reason. The withdrawal period will expire after 14 days from the day on which you acquire -or a third party other than the carrier and indicated by you acquires- physical possession of the product(s).
We expect the product(s) not to be worn or used in any other way and in original (new) condition, including all labels. If you have ordered an item in our web shop and the return form was not included, you can download the form here.
Returns are at risk of the buyer. This means that Biker Outfit is not liable for damage or loss of returned items. You will have to bear the direct cost of returning the goods to us. The item(s) shall send back or handed over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 7 days has expired.
Once we have processed your return, we send a confirmation email and we will refund the amount paid by you for the article. We shall reimburse to you all payments received from you, excluding the initial costs of delivery -mentioned on your invoice- without undue delay and in any event not later than 3 (working) days from the day on which we have received the returned item(s).
In other words, was your order including shipping (only applicable in the Netherlands), you get the total amount refunded. Was your order excluding shipping (for orders abroad and for orders in the Netherlands under € 50), we refund the purchased price of the item(s), excluding the initial shipping costs of delivery.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.