OUR SHOP IS OPEN!

It is not necessary to make an appointment before you visit the shop. We are only allowed a maximum number of visitors at the same time. You may have to wait outside when the maximum number of visitors has been reached.

So come shopping as focused as possible and with as few people as possible. This way, others do not have to wait unnecessarily long before they can enter the shop.

By motorbike or car we are easily accessible from the A10-ring Amsterdam, exit S118 (Tuindorp / Oostzaan).

Biker Outfit
Netwerkweg 33
1033 MV Amsterdam

Plenty of free parking in front of the shop!

Coming from Zaanstad / A10-Ring North

• On the A10 you follow the signs Zaanstad / Den Haag / S118
• Keep right at junction Coenplein and follow the signs A8 / E22 direction S118 / Zaanstad / Purmerend / Leeuwarden
• Keep right and take exit Oostzanerwerf - S118
• At the end of the exit, turn left and follow the signs 'Tuindorp-Oostzaan'
• You are now driving on the Verlengde Stellingweg / S118, from here it is a 3 minute drive to Biker Outfit
• At the 1st junction turn right at the traffic lights, on to the Molenaarsweg / S118
• Keep straight ahead on this road S118
• On the right side you will pass a BP gas station
• At the roundabout (recognizable by the large NDSM sign), take the 1st exit (Hardwareweg)
• Then take immediately the 1st left. On the corner stands a red mailbox and a sign for the Keerkringpark. You are now riding on the Netwerkweg
• Keep left and follow the road
• About ± 250 meters straight ahead you will arrive at Biker Outfit

Coming from the Coentunnel / A10-Ring West

• Shortly after the Coentunnel on the A10 take exit S118 direction Oostzanerwerf / Tuindorp Oostzaan
• At the end of the exit turn right at the traffic lights
• You are now driving on the Verlengde Stellingweg / S118, from here it is a 3 minute drive to Biker Outfit
• At the 1st junction turn right at the traffic lights, on to the Molenaarsweg / S118
• Keep straight ahead on this road S118
• On the right side you will pass a BP gas station
• At the roundabout (recognizable by the large NDSM sign), take the 1st exit (Hardwareweg)
• Then take immediately the 1st left. On the corner stands a red mailbox and a sign for the Keerkringpark. You are now riding on the Netwerkweg
• Keep left and follow the road
• About ± 250 meters straight ahead you will arrive at Biker Outfit

Biker Outfit is located in the upcoming North part of Amsterdam, near the NDSM Wharf. Companies such as MTV studios, Red Bull, HEMA, interesting architecture and great restaurants and shops are just around the corner. Near the NDSM ferry from Central Station and easily accessible from the A10-ring Amsterdam.

No, it is free parking around the shop. There is plenty of space for parking your bike or car!

The ferry from Central Station to the NDSM Werf is an easy and exciting connection to Amsterdam North. It is free of charge and leaves 2 times per hour - in rush hours 4 times. Ferry’s that are crossing on the IJ are departing from De Ruyterkade, the ‘back’ of Central Station. Travel time of the ferry is ± 15 minutes.

But it is still a 15-minute walk from the ferry to the Netwerkweg.

So, an alternative is to take a Connexxion bus from Central Station, which stops in front of the shop. The total travel time in this case is probably shorter than the ferry.

From Amsterdam Central 2 Connexxion buses are going on a regularly basis to the Netwerkweg. Total travel time is ± 20 minutes.
- Bus 391 (direction Zaandam - Zaanse Schans)
- Bus 394 (direction Zaandam Station)

You get off at bus stop Keerkringpark. 150 meters earlier you just passed Biker Outfit on your left hand. So after getting off, you have to cross the road and walk shortly in the opposite direction.

Yes, we cooperate with Global Blue.

When you are buying articles in our shop in Amsterdam (with a minimum of € 60) and you will return to your country outside the EU within 3 months, you can have a tax refund at a Global Blue office. The are located on almost every airport around Europe, so in case you are traveling through, you still can have a your tax refunded at the airport where you are leaving Europe.

In the shop, VAT always has to be paid completely. It is possible to get a refund form from Global Blue, with which you can reclaim partially your paid VAT.

In the shop we do not need any details from you, so you do not have to bring a passport or anything else.

The bigger the amount you spent in the shop, the higher the percentage of the refund. On average, this VAT refund is about 11% of the amount spent.

For more information about Global Blue, the commission they charge etc., check out their website.

Contact us at the shop by phone. We are available on the following days and hours:

Or you can also email us of course!

We have a wide range of products. We have a passion for our collection and extend our knowledge by following product trainings. This information can be found on the product pages on our website.

The product information consists of one or more product photos, a short description, a list of the most important properties, a detailed description and the technical details. When possible we prepare the information with manuals and videos.

It may happen that you can not find an answer to your question. In this case it is best to contact us. Naturally, this information will later be supplemented on the website.

When your order can be shipped is shown in the order confirmation. We ship all our orders via PostNL and shipment takes place on the same or next working day.

So if you have ordered on a Saturday or Sunday or public holiday and the product is in stock, your order will be shipped on Monday or next working day.

Your order will be shipped at the moment that all products are in stock. If you have placed an order that includes products with different delivery times, you can submit a request to our customer service to send the products that are on stock.

Please note: you can only ship in parts free of charge if the individual shipments exceed the minimum order amount of free shipping.

When paying by bank transfer, the order is delivered 1 to 2 business days after we have received the payment.

We ship all our orders via PostNL and shipment takes place on working days. That is Monday to Friday except public holidays. At the moment the order leaves our warehouse, you will receive a track & trace code from us by email. So you are always able to follow your order.

For the Netherlands the following applies: shipped today, delivery tomorrow. Force majeure and unexpected situations of course excluded.

Below an overview of the (indicative) delivery times in all other countries on the day that your order has been shipped.

Placing an order is very simple:

• Go to the product of your choice
• Click on the big button 'in shopping cart'
• Click on 'continue shopping' to continue viewing the collection or click on 'finalize order' to pay
• When your order is complete, enter your details and follow the steps: Enter data, Pay, Complete
• At the end of step 3 (payment method), when you confirm the purchase, the order is final
• The implementation of changes is still possible before step 3 is confirmed
• You will receive an order confirmation when the order is placed

If you have chosen the 'Pick up at our shop in Amsterdam' option in the online order, you can pick up the order from our shop the next working day, in case the product is in stock. You will receive an email when the order is ready for pick up.

If you whish to collect the product the same day, you are able to reserve the product by phone or email. The product will be put aside for you in our shop without any obligation.

Visiting address shop:

Biker Outfit
Netwerkweg 33
1033 MV Amsterdam

That is possible! In the ordering process you have the option 'deliver to another address'. Enter the details of the desired delivery address and you will receive the order at this address. When paying with Klarna (afterpay), the billing address and the shipping address must be the same.

If you whish to pick up your order at a PakjeGemak location of PostNL, you can choose this option in the shopping cart.

Do you want to change the delivery address after you have placed the order? Please contact customer service.

SHIPPING IN THE NETHERLANDS: over € 40 free of charge!

For orders with an order value over € 40,- shipping within the Netherlands is free of charge! For orders under € 40,- the shipping costs are € 6,95. If you pick up your order in our shop in Amsterdam, you never pay a shipping fee.

Biker Outfit also shippes to Belgium, Germany, and many other countries. For information about shipping costs to one of these countries, choose the desired country of delivery in your shopping cart. The shipping costs are immediately visible.

SHIPPING ABROAD
 INCLUDING TAX
See below the countries we ship to and their corresponding shipping rates including VAT.

Standard shipping fee of € 7,95 - over € 50,- free of charge
Belgium and Germany

Standard shipping fee of € 11,95 - over € 200,- free of charge
Luxembourg

Standard shipping fee of € 13,95 - over € 250,- free of charge
France

Standard shipping fee of € 14,95 - over € 300,- free of charge
Austria, Denmark, Italy

Standard shipping fee of € 17,95 - over € 350,- free of charge
Portugal and Spain

Standard shipping fee of € 19,95 - over € 400,- free of charge
Czech Republic, Finland, Hungary, Ireland, Slovakia and Sweden

Standard shipping fee of € 21,95 - over € 450,- free of charge
Poland and Slovenia

Standard shipping fee of € 23,95 - over € 450,- free of charge
Croatia and Malta

Standard shipping fee of € 24,95 - over € 450,- free of charge
Romania

Standard shipping fee of € 27,95 - over € 500,- free of charge
Estonia, Latvia and Lithuania

Standard shipping fee of € 29,95 - over € 500,- free of charge
Bulgaria, Cyprus and Greece

SHIPPING ABROAD
 EXCLUDING TAX
See below the countries we ship to and their corresponding shipping rates excluding VAT.

Standard shipping fee of € 11,95 - over € 200,- free of charge
United Kingdom

Standard shipping fee of € 24,95 - over € 500,- free of charge
Switzerland

Standard shipping fee of € 29,95 - over € 500,- free of charge
Norway

Standard shipping fee of € 42,50 - over € 750,- free of charge
Andorra, Belarus, Bosnia and Herzegovina, Canada, Georgia, Hong Kong, Iceland, Japan, Kosovo, Liechtenstein, Macedonia (the former Republic of Yugoslav), Monaco, Montenegro, New Zeeland, Republic of Moldova, Russian Federation, Serbia, Turkey, United States (USA) and Ukraine

Standard shipping fee of € 47,50 - over € 1.000,- free of charge
Australia and South Africa

Standard shipping fee of € 49,95 - over € 1.000,- free of charge
Argentina, Aruba, Bahamas, Barbados, Brazil, Brunei Darussalam, Caribbean Netherlands, Chile, China, Colombia, Curaçao, Egypt, India, Indonesia, Iran, Israel, Jordan, Kazachstan, Lebanon, Malaysia, Mexico, Netherlands Antilles, Paraguay, Peru, Philippines, Qatar, Republic of Korea, Saudi Arabia, Singapore, Sri Lanka, Suriname, Taiwan, Thailand, Tunisia, United Arab Emirates, Uruguay, Venezuela and Vietnam

VAT
Countries outside the EU are exempt from VAT. To these countries, we dispatch the goods tax-free (minus 21% VAT). VAT on your article(s) and shipping costs will be automatically deducted during the ordering process. It could be that you have to pay other costs e.g. payment of duty, taxes or service fees at the customs of your country. What these regulations are, the best is to inform at your local authorities.

Enclosed an overview of shipping fees. Again, countries outside the EU are exempt from VAT, so also the (21%) VAT will be deducted from the shipping fee.

No, we don't. Return shipments are at the expense and risk of the buyer. This means that Biker Outfit is not liable for damage or loss of returned items.

A few products are excluded when it comes to returning or exchaging. Read more under 'Exchange & Returns'.

If we ship your order to a country outside the EU or you are a company in an EU country, you do not have to pay VAT on your purchase and the shipping costs.

The VAT is automatically deducted in the ordering process. It could be that you have to pay other costs e.g. payment of duty, taxes or service fees at the customs of your country. What these regulations are, the best is to inform at your local authorities.

When you buy products in the store in Amsterdam (with a minimum of € 60) and you leave within 3 months to your homeland outside the EU, you can reclaim VAT at a Global Blue office. They are located at almost every airport in Europe, so even if you are in transit you can claim a VAT refund in the country where leaving the EU.

In the shop the VAT always has to be paid. It is possible to get a refund form, with which you can reclaim partially the VAT paid by you in the shop. In the shop we do not need any information from you, so you do not have to bring a passport or something else.

The higher the purchase amount in the store, the higher the percentage of the refund. On average, this VAT refund is about 11% of the purchased price.

For more information about Global Blue and, for example, the commission they charge, consult their website.

From 1 July 2021, the way VAT is calculated on online sales has changed. From this date we will charge you the VAT rate of the EU country where you are located.

The Dutch VAT rate is 21%. If you place an order and have it shipped to one of the countries below, the VAT rate and thus the final price will be changed in the check out. If your country has a lower VAT rate, your final price will be lower, if it is higher, the final amount will be higher.

Below is an overview of the countries within the European Union with a different VAT rate compared to the Netherlands.

An order (such as ordered items or delivery address) can be adjusted as long as your order has not yet been packed. The fastest way to adjust something is to call our customer service. They know the status and are able to adjust your order.

You are able to cancel your order as long as your order has not been packed. The fastest way to cancel your order is to call our customer service. They know the status and are able to cancel your order.

We will carry out reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We offer the possibility to pay later with the payment providor Klarna. This is only possible in the Netherlands, Belgium and Germany.

Klarna applies a maximum order amount of € 1,500 for new customers and a limit of € 2,500 for existing customers. You will go through their checks to estimate the maximum credit amount for you. This, therefore, differs per person.

When you choose this payment option, you will be charged with no administration costs. The invoice, with payment specifications, will be sent to you by Klarna. That will be done by e-mail, a few days after we have shipped your order. This invoice must be paid to Klarna within two weeks of receipt of the order.

When returning an order, the service costs for post payments are deducted from the refundable amount.

Note: with this payment method it is important that shipping and billing address are the same and that you enter your date of birth in the shopping cart.

We do not offer the possibility to spread the cost into monthly payments yet. We expect to be able to offer this in 2021.

Yes, all prices are including VAT according to the Dutch rate (21%) or the VAT rate as applied in the country where you ship your order to. Because from 1 July 2021, the way VAT is calculated on online sales has changed. From this date we will charge you the VAT rate of the EU country where you are located.

If we ship your order to a country outside the EU or if you are a company in an EU country, you do not have to pay VAT on your purchase and the shipping costs.

VAT is automatically deducted in the ordering process. It could be that you have to pay other costs e.g. payment of duty, taxes or service fees at the customs of your country. What these regulations are, the best is to inform at your local authorities.

When you buy products in the store in Amsterdam (with a minimum of € 60) and you leave within 3 months to your homeland outside the EU, you can reclaim VAT at a Global Blue office. They are located at almost every airport in Europe, so even if you are in transit you can claim a VAT refund in the country where you leave the EU.

In the shop the VAT always has to be paid. It is possible to get a refund form, with which you can reclaim partially the VAT paid by you in the shop. In the shop we do not need any information from you, so you do not have to bring a passport or something else.

The higher the purchase amount in the store, the higher the percentage of the refund. On average, this VAT refund is about 11% of the purchased price.

For more information about Global Blue and, for example, the commission they charge, consult their website.

We have a choice of various payment methods. All payments are made within a secure payment environment.

We offer you the following payment methods in our webshop:

• iDEAL, including ABN AMRO, SNS Bank, ING, Rabobank, ASN Bank, Regio Bank, Triodos Bank, Van Lanschot Bankiers, Knab, Bunq and Moneyou
• SOFORT banking
• Bancontact / Mister Cash
• Giropay
• Maestro
• MasterCard
• Visa
• PayPal: pay securely and conveniently using your debit or credit card, bank account or PayPal balance
• Advance payment by bank transfer
• Afterpay with Klarna (Netherlands, Belgium, Germany)
  Not possible for orders when billing and delivery address are not the same (including PostNL PakjeGemak-locations)

We offer you the following payment methods in our shop in Amsterdam

• Pin payment
• Cash payment in Euro
• Credit card: MasterCard and Visa
• Advance payment by bank transfer

Unfortunately, it is not possible to pay with a VVV gift card or other gift cards (such as Fashioncheque, Fashiongiftcard, Webshop Gift card). For now, we only accept our own Biker Outfit gift card.

Yes, in general you pay VAT on your purchase and the shipping costs. If you order from a NON-EU country or as a company in an EU country, the VAT will be automatically deducted when you order in our webshop.

Below an overview of all countries to which we ship, with corresponding shipping costs and the average number of delivery days (on the day of shipping). The delivery days below are indicative and may deviate from the actual number of delivery days.

In countries outside the EU or as a company in an EU country, you do not have to pay (21%) VAT on the items and therefore not on the shipping costs. You can also read more about this under the heading 'ORDERING'.

From 1 July 2021, the way VAT is calculated on online sales has changed. From this date we will charge you the VAT rate of the EU country where you are located.

When we receive your payment depends on the payment method you choose.

• Paying with iDEAL, credit card or PayPal we receive your payment immediately. We will ship your order the same day, on condition that the products are in stock.
• When you choose to pay by means of a bank transfer, it takes 1 to 2 working days longer before the payment is received.
• Choosing to pay with Klarna, you pay us afterwards. When the products are in stock, the order is sent immediatly. The invoice from Klarna will always arrive a few days after we have shipped the order.

Of course! Send us an e-mail with the order number and / or your address details so we can look it up for you in our system. We will send you the invoice by e-mail as soon as possible.

When your order can be shipped is shown in the order confirmation. We ship all our orders via PostNL and shipment takes place on the same or next working day. That is Monday to Friday except public holidays.

So if you have ordered on a Saturday or Sunday or public holiday and the product is in stock, your order will be shipped on Monday or next working day.

Your order will be shipped at the moment that all products are in stock. If you have placed an order that includes products with different delivery times, you can submit a request to our customer service to send the products that are on stock.

Please note: you can only ship in parts free of charge if the individual shipments exceed the minimum order amount of free shipping.

When paying by bank transfer, the order is delivered 1 to 2 business days after we have received the payment.

For the Netherlands the following applies: shipped today, delivery tomorrow. Force majeure and unexpected situations of course excluded.

Below an overview of the (indicative) delivery times in all other countries on the day that your order has been shipped.

If you are not present at the time the order is delivered, the order is delivered to the neighbors or the package is offered to you again the next day.

If you are not present at the second delivery attempt, the order will be delivered to the nearest pick-up point. PostNL does in this case a notification in the mailbox, so you can pick up the order yourself.

TIP: have the order delivered to the address where you are present during the day by entering a different delivery address, for example at work.

That is possible! In the ordering process you have the option 'deliver to another address'. Enter the details of the desired delivery address and you will receive the order at this address. When paying with Klarna (afterpay), the billing address and the shipping address must be the same.

If you whish to pick up your order at a PakjeGemak location of PostNL, you can choose this option in the shopping cart.

Do you want to change the delivery address after you have placed the order? Please contact customer service.

Yes, in general you pay VAT on the shipping costs. If you order from a NON-EU country or as a company in an EU country, the VAT will be automatically deducted when you order in our webshop.

Below an overview of all countries to which we ship, with corresponding shipping costs and the average number of delivery days (on the day of shipping). The delivery days below are indicative and may deviate from the actual number of delivery days.

In countries outside the EU or as a company in an EU country, you do not have to pay (21%) VAT on the items and therefore not on the shipping costs. You can also read more about this under the heading 'ORDERING'.

From 1 July 2021, the way VAT is calculated on online sales has changed. From this date we will charge you the VAT rate of the EU country where you are located.

The Dutch VAT rate is 21%. If you place an order and have it shipped to one of the countries below, the VAT rate and thus the final price will be changed in the check out. If your country has a lower VAT rate, your final price will be lower, if it is higher, the final amount will be higher.

Below is an overview of the countries within the European Union with a different VAT rate compared to the Netherlands.

Yes, that's possible. As soon as your order is shipped, we will send an e-mail with a track & trace number, with which you can follow the status of your order after 00.00 hours via the website of PostNL.

There is one exception: products that fit through the letter box (such as gift vouchers etc.) are treated as letterbox mail. It is not possible to follow the shipping status of this order.

It is not possible to select a delivery date different than what is shown in the shopping cart.

If you whish a different delivery date, we advise you to contact our customer service. We can change a delivery date as long as the order is still being processed.

Your order will be shipped at the moment that all products are in stock. If you have placed an order that includes products with different delivery times, you can submit a request to our customer service to send the products that are on stock.

Please note: you can only ship in parts free of charge if the individual shipments exceed the minimum order amount of free shipping.

Paying by bank transfer takes 1 to 2 business days before the payment is processed. After we have received the payment, the order will be shipped.

Yes, we do ship abroad! You can find an overview of the countries we ship to and the relevant delivery times in the table below. For information about shipping costs to one of these countries, choose the desired country of delivery in your shopping cart. The shipping costs are immediately shown.

As soon as we send the package, you will receive a Track & Trace code that allows you to track your package from start to finish.

Below is an overview of all the countries we ship to, with the corresponding shipping costs and average number of delivery days (on the day of shipment). The delivery dates below are indicative and may differ from the actual number of delivery days.

If we send your order to a country outside the EU, you do not have to pay VAT. You therefore pay no (21%) VAT on the items and shipping fee. You can read more about this topic under the heading 'ORDERING'.

From 1 July 2021, the way VAT is calculated on online sales has changed. From this date we will charge you the VAT rate of the EU country where you are located.

The Dutch VAT rate is 21%. If you place an order and have it shipped to one of the countries below, the VAT rate and thus the final price will be changed in the check out. If your country has a lower VAT rate, your final price will be lower, if it is higher, the final amount will be higher.

Below is an overview of the countries within the European Union with a different VAT rate compared to the Netherlands.

On every product the legal warranty applies that means that a product has to do what or is what you as a customer can expect from it in all reasonableness.

In addition to this legal warranty, the manufacturer's warranty also applies. This period can last up to five years. If there is a manufacturer's warranty, you can find this on the official website of the producer.

You can't find the info? No problem, we are happy to help you. Please contact us!

That's not ok! The easiest way to solve this is through your account.

You can look up your order in your account. In addition to the product in question, you will see a button indicating that you want to claim your warranty. The rest is self-evident.

I do not have an account.

It does not matter. You can still request an account. If you do this with the e-mail address you provided when placing your order, your order will immediately be visible in your account and you can still go through the guarantee process.

Can not find your order or is there no 'Return request' or 'Warranty request' button? Then of course we also want to find a solution. Please contact us and we will respond to your warranty request as soon as possible.

By email.

You can also email us your warranty request. You can do that at [email protected]. Give a clear description of the problem and add any photos that can clarify the problem to the product. We would also like to receive a copy of your purchase receipt, if at the time the purchase of the product was not registered under your account in our database.

Yes, we do have Biker Outfit gift cards.

• In the shop you can purchase a gift card for any amount you whish.
• You can also order gift cards online. Enclosed the link for ordering a gift card in our webshop.

The gift card online can be ordered in multiples of € 5 - € 10 - € 25 - € 35 or € 50, so you can compose the total amount according to your own wishes. Please indicate in the comments whether the amount you are ordering is for 1 or more gift cards.

If you have a Biker Outfit gift card, it is not (yet) linked to our webshop.

If you want to use the gift card online, please email us with the request that you want to use the gift card online. Then we convert your gift card to a credit in the webshop.

We would like to receive the following information from, for you to use the Biker Outfit gift card in our webshop:

• the gift card code
• the amount you want to spend online

Mail us your gift card number and we wil check how much balance you have and until when the gift card is valid.

Unfortunately it is not possible to pay with a VVV gift card or other gift cards (such as Fashioncheque, Fashiongiftcard, Webshop Giftcard). For now we only accept our own Biker Outfit gift card.

Competition is organized by Biker Outfit BV

Participation campaign

• Participation in promotions is free of charge.
• Participation takes place when you have responded to Biker Outfit social media or, if applicable, you have completed a registration form.
  • One-time participation per person.
  • Participation in promotions is only possible for people aged 18 or older.
• Employees of Biker Outfit are excluded from participation in promotions.
• The duration of actions and the moment of announcement of the winner (s) will always be mentioned in the social media post or on the form to be completed.
• Biker Outfit is authorized at all times to change promotional conditions in the interim or to discontinue the actions without giving any reason.

Personal data

• Personal data of participants will not be released and provided to third parties without consultation, unless permission has been given to receive a newsletter from an external party.
• Personal data of participants can be used internally to register the Biker Outfit newsletter, if permission is given in the promotion.
• Dutch law applies to all actions.

Winner

• The winner of an action is chosen through an impartial draw.
• The winner of an action receives a personal message via the social media channel on which the promotion took place. If an e-mail address has been left behind, the winner will be notified by e-mail.
• If the winner does not report within a week after publication, a new winner will be appointed.
• Biker Outfit is authorized to exclude persons from participation in suspected unlawful participation or fraud.
• Participants who have not won a prize are not informed of this.

Won product

• It is not allowed to resell the extracted product to third parties.
• It is not possible to exchange the extracted product for another product or amount of money.

We regularly hold promotions on which we give discounts on selected products during a certain period. Unfortunately it is not possible to claim this discount in advance or afterwards, unless we have agreed otherwise.

Some items are on sale in our shop or webshop. In this case, as long as there is stock. Unfortunately, we are not able to offer sizes and colors other than we have instore for the SALE price. Even though if these items are still available from the importer or producer.

It is also possible that the price of an article is reduced in a short term after purchasing an article. Unfortunately, no claim can be made on this (temporary) price reduction.

It may happen that you have a complaint about Biker Outfit and / or your order. We obviously find this very annoying and we would like to solve it! Quality and service are important core values ​​for us. We want you to be satisfied with us and to speak with enthusiasm about the range, our communication, the shipment and our service! That is why we do everything we can to handle the complaint satisfactorily.

How do we handle a complaint?

• We ensure a quick settlement of the complaint. You will receive a message within 14 days.
• We investigate the cause of the complaint.
• We will contact you to come to a solution together.
• We follow up the agreements made.
• We use the experience to prevent the complaint in the future.

Biker Outfit BV (hereafter 'Biker Outfit') processes personal data for the correct processing of the order and the payment, the customer contact, the legal duty and possibly also within the framework of fraud prevention, when there is a legitimate interest. The contact details can be used for marketing purposes after permission. Personal data are only provided to third parties when this is necessary for the proper processing of the order.

At the customer's request we may remove personal data from our database, unless there is a legal obligation that requires the retention of this information, such as with the fiscal retention obligation.

For more information, please refer to our privacy policy.

Do you have questions about our privacy policy or about access and changes to (or deletion of) personal data? Please contact our customer service.

Biker Outfit uses cookies and similar techniques (hereinafter "cookies"). Cookies consist of a standard Internet technology, which makes it possible to store and access certain information on the user's system. Cookies can be read by both Biker Outfit (1st party) and third parties (3rd party).

With the placing of cookies we can, for example, remember the contents of your shopping cart. As a result, we can show you personal offers that are tailored to your interests. Cookies can not be used to identify people; a cookie is only able to identify a machine.

When you visit our website, we ask permission to place cookies. Which cookies these are and what they do, you can read in the overview below. If you do not accept cookies, you may experience problems during the ordering process. Should this be the case, we would like to ask you to contact our customer service so that we can complete your order. Functional cookies may always be placed, even without permission.

Do not want to accept cookies? In the help file of your internet browser, check how you block all cookies or how you ensure that you receive a warning before a cookie is stored.

For more information, please refer to our cookie policy.

The General Data Protection Regulation (GPRS) is a European law on data protection and privacy, which will take effect on 25 May 2018 and thus replace the current privacy directive, which is the biggest change in the law. European privacy legislation in the past twenty years.

We care about our customers, and that means that we consider you and your privacy important.

Do you have any questions? Check the Privacy Policy and do not hesitate to contact us via our customer service page. Our customer service can help you with all your questions regarding privacy.

Would you like to know more about our Terms & Conditions? Click here.