Our shop is closed
Pick-up is possible
How does is it work?
- You can place your order online in our webshop. During the check out you choose the option 'Click & Collect'.
- You will receive a confirmation of your order, but you cannot collect your order immediately.
- You have to wait for a confirmation to collect your order. You will receive this email from us the same (working) day or the next (working) day, depending on availability and the time of your order.
- If you have ordered multiple items, you will receive a confirmation for pick-up as soon as the complete order is ready.
- When we have processed your order, you can come to our shop. You are welcome during the opening hours of our shop. We do not work with a time slot, so you are free to come during the opening hours.
- Please note: to pick up your order you need to bring a printed or digital order confirmation.
The opening hours of our pick up point at the shop are:
- Monday till Friday from 11:00 - 17:00 hours
- Saturday and Sunday from 13:00 - 17:00 hours
The health and safety of our clients and staff are most important. We follow all instructions of the RIVM and WHO.
Everything you need to know
TERMS AND CONDITIONS
Click and Collect
- There is no minimum order amount for 'Click & Collect'. Also, no extra costs are charged for the 'Click & Collect' option.
- Someone else can also pick up your order: you always need to bring a printed or digital order confirmation with you to pick up the order.
- Unfortunately, our shop is not currently open for regular sales and other services, such as making new orders, repairs and warranty transactions (this can of course be done online via our customer service).
- Unfortunately it is NOT possible to return or exchange your order at our pick-up point. That will only be possible when our shop is officially open again. If you wish to exchange or return the order you picked up at our shop, you can do so by using the return form which is included in your package.
- The payment method 'Klarna - pay later' can not be used in combination with 'Click & Collect'.
We ask you to respect the following:
- Do not enter the shop!
- Always wear a face mask
- Come alone and keep 5 feet apart
- Keep your order number at hand (in print or digital)
- Follow the instructions of our employees
- Stay at home if you have a cold